Refund policy

Return & Refund Policy

At Lux Fashions, we carefully inspect every order before shipment and want you to be happy with your purchase.

Any issue with your order—including damaged, defective, incorrect, or missing items—must be brought to our attention within 24–48 hours after the order is marked as delivered. Requests submitted after 48 hours may not be eligible for a return, replacement, or refund.

To report an issue, please contact us with:

• Your full name and order number

• A clear description of the issue

• Clear photos or videos of the item, packaging, and shipping label

Please do not return an item without receiving approval and return instructions from Lux Fashions.

To be eligible for a return, the item must be unworn, unwashed, unused, and returned in its original condition with all tags and packaging attached. Items showing signs of wear, washing, alteration, stains, odors, makeup, deodorant, or damage caused after delivery will not be accepted.

If your return is approved, the item must be shipped back within the timeframe provided in our return instructions. Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow several business days for your bank or card provider to process the refund.

Sale items, clearance items, gift cards, and items marked “Final Sale” are not eligible for return or refund.

Lux Fashions reserves the right to deny any request that does not meet the conditions stated above. This policy does not limit any rights available to customers under applicable law.