Shipping policy

Shipping Policy

Thank you for shopping with Lux Fashions! We currently ship to addresses within the United States only.

Order Processing

Orders are typically processed within 24 hours. Orders placed on weekends, holidays, or during sales and new collection launches may require additional processing time.

Processing time is separate from the estimated shipping time.

Standard Shipping

Standard shipping typically takes 2–4 business days after your order has been processed and shipped. Delivery dates are estimates and are not guaranteed.

Qualifying orders of $75 or more receive free standard shipping. Express or expedited shipping is not included in the free-shipping offer and will be charged at the rate shown during checkout.

Tracking Information

Once your order ships, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for the tracking status to update.

Lux Fashions is not responsible for shipping delays caused by the carrier, severe weather, holidays, incorrect delivery information, or other circumstances outside our control.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error.

Once an order has been shipped, we cannot guarantee that the address can be changed. Additional shipping charges resulting from an incorrect or incomplete address are the customer’s responsibility.

Lost, Stolen or Delivered Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check around the delivery area, ask household members or neighbors, and contact the shipping carrier.

Lux Fashions is not responsible for packages that are lost or stolen after being marked as delivered. However, please contact us and we will do our best to assist you with the carrier’s claim process.

Damaged or Incorrect Orders

Any damaged, defective, missing, or incorrect items must be reported to Lux Fashions within 24–48 hours after the order is marked as delivered. Please include your order number and clear photos or videos of the item, packaging, and shipping label.

Requests received more than 48 hours after delivery may not qualify for a replacement, return, or refund.

Returned Packages

If a package is returned to Lux Fashions because of an incorrect address, failed delivery attempt, or refusal of delivery, the customer may be responsible for the cost of reshipping the order. Original shipping charges are non-refundable.